George Hanson is recently retired and needs to sign up for Medicare. He decides to go to the website instead of calling. George is pretty healthy, but he feels he needs to be covered because he has high blood pressure.

Customer wants to enroll in medicare

User: George Hanson

George goes to the Medicare website. He sees two options. He chooses to get help because he feels that will give him the best plan available.

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Scenario Set-up